Svetlana Bogdanova-Clark

• Support small businesses and give advices on business ideas, marketing, development strategies.
• Personal development

• Monitored departmental forms for compliance to submissions rules and guidelines.
• Reviewed work instructions and production strategies to verify compliance with established standards.
• Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
• Trained and reviewed work of junior personnel on departmental responsibilities.
• Delivered internal audit services at CTXM location, keeping operations in compliance with regulatory requirements and ISO standards.
• Support HR management with administrative tasks like recording information, processing documents, and communicating with applicants
• Helped to complete forms, reports, logs and records to quickly handle all documentation for human resources.

• Worked with senior management to assist in various processes.
• Handled confidential and sensitive information with discretion and tact.
• Volunteered to help with special projects of varying degrees of complexity : Real Estate issues, Business center /warehouse construction management
• Provided detailed reports on various business topics.
• Built and maintained excellent debtor relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Trained junior office staff in correct procedures and reporting requirements.

Personal achievement:

Quality Management System implementation from scratch till it's realization.

Gaining the ISO 9001 certification from one of the leading global assurance company LRQA for LBM GROUP.

Duties:

• Improved quality processes for increased efficiency and effectiveness.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Updated quality control standards, methods and procedures to meet compliance requirements.
• Mentored and encouraged employees to strive for excellence while fostering professional growth.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.

• Processed timely and accurate payroll
• Maintained employee files and records ensuring all information is updated and in compliance with regulatory requirements
• Developed and implemented all HR policies and strategies according to Latvian legislation
• Intern trainings - testing - support -motivation
• HR department internal audit performance - improvement plans implementation
• Discovered and resolved complex employee issues that affected management and business decisions.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.