Szilvia Ovcsarenko
Riga
Summary
Motivated and customer-oriented individual seeking a role as a part-time customer service representative. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Receptionist
Park Grand London Hyde Park
06.2015 - 08.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification. Checked guests in and out, provided information about hotel services.
- Collected room deposits, fees, and payments. Answered the phone, dealt with email and mail.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Trained new staff members in customer service techniques and hotel operations.
Preschool English Teacher
Preschool №9
09.2013 - 05.2015
- Enhanced learners language skills by incorporating interactive activities and multimedia materials in lesson plans.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Partnered with parents to keep them informed on their child's progress, addressing concerns and providing guidance for at-home support.
Education
Master of Arts - Bachelor Degree of English Language
Ferenc Rakoczi II Transcarpathian College
Berehove, Ukraine06.2012
Skills
Reservation Management
Multilingual Proficiency
Problem-solving skills
Communication skills
Microsoft Office
Languages
Ukrainian
Native language
Russian
Advanced
C1
Hungarian
Advanced
C1
English
Advanced
C1
Italian
Intermediate
B1
Finnish
Elementary
A2
Timeline
Hotel Front Desk Receptionist
Park Grand London Hyde Park
06.2015 - 08.2016
Preschool English Teacher
Preschool №9
09.2013 - 05.2015
Master of Arts - Bachelor Degree of English Language
Ferenc Rakoczi II Transcarpathian College
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