Laura Tarvide

• Maintained smooth-running business operations by delegating priorities to staff abilities.
• CRM - have built positive relationships with clients.
• Organized and scheduled team development training such as development plans, career, Rolex & Tudor academy training and Art Of Hosting to further develop staff based on business goals.
• Oversaw workforce recruitment, hiring two new candidates.
• Led by example and exceeded personal and teams sales targets, actively managing store environment, fostering team positivity and driving sales.
• Achieved top individual performance in Product Care ( insurance policy sales) and we are 2nd best YTD in the whole region.
• Managed team to consistently achieve highest levels of customer service. We have increased our google reviews to 4.8 stars.
• Consistently met weekly KPI and monthly sales targets.We are 2nd best performing Tudor BTQ in UK.
• We have won -Team Of the Month and twice SCOM.
• Whilst being an interim Manager, we have achieved the top performing Boutique recognition in our region vs LY sales.
• Organized Special VIP Client Events.

• Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets, stock and waste management. Worked in one of busiest stores with sales of 40k to 45k.
• Monitored operations to assess and highlight results.
• Partnered with management team to optimise operations and reduce costs.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Empowered 25 staff members to contribute to continuous improvement, quality and growth of company.
• Delivered team brief in energising and informative manner.
• Managed ordering and sales planning.

• Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining customer satisfaction score of 90%.
• Worked with General Manager to determine effective business strategies, achieving 90% gross profit goal within first 6 months of employment.
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
• Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
• Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
• Coached and implemented strict hygiene and excellent standard at all times, successfully passed OPS with 96% score and compliments

• Developed team's product knowledge, resulting in increased store sales reaching total gross sales profit of 120%
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Oversaw business staffing and training, building successful, customer-focused team.
• Performed various store operations including opening and closing procedures, product display management and budget control.
• Toured sales floor regularly, assessing and improving daily operations.
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Analysed sales figures, identifying areas to improve and implementing remedial action.
• Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.

• Catering management
• Supervising and instructing kitchen personnel on equipment usage hygiene procedures, providing help and support where appropriate
• Food hygiene and Health & Safety training
• Handled special customer requests to meet dietary needs and mitigate allergen risks.
• Managed food usage by First-In, First-Out (FIFO) rules, avoiding unnecessary waste.

Worked in busy Leicester square serving over 45 tables a day

• Increased sales by 15%
• Supervising and training new personnel
• Organizing product ensuring high quality and timely deliveries
• Specializing in quality checks and packing for high end customers and establishments
• Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
• Achieved order processing and delivery time targets through smooth warehouse operations.