TINTO JOSE THATTIL

• Monitor multiple Chat dashboards.
• Handle end users' queries in live chat and ensure a prompt response.
• Coordinate with Service Managers and to inform end-users in the live chat about
any service irregularity.
• Mediate between Technical Department and operators to keep informed about any service irregularities.

• Job responsibilities include managing the operations of a US-based client and their 2 sub-Process (Document Review, Government Sponsored Enterprise,
Investment banking and mortgage banking process).
• KYC checks.
• Interaction with the clients and vendors on the day-to-day business operations,
works as an operation analyst (job roles: risk assessment, income/credit
analysis, and Lead Generation, and Support services).
• Processing of loans using asset shield and pyramid platforms.
• Provided detailed documentation review & analysis: Calculation of net income,
review of credit reports, financial statements annual reports, signed promissory
notes, and loan approvals to maintain and update the records to determine the
repayment capacity of borrowers.

• Processing the account opening documentation as per the KYC norms.
• Handle Investment and Insurance requirements of clients.
• To achieve and deepen business volume and numbers.
• Informs customers of new products or product enhancements to further expand the banking relationship.
• Goes beyond the professional need of the customer by providing other products enhancement of customer value.
• Lending support to sales staff by identifying new business prospects.