Victoria Gorlovica
Riyadh,Saudi Arabia
Summary
Dynamic manager with expertise in analytical problem-solving and team development. Demonstrated ability to build and maintain strong customer relationships. Focused on utilizing independent decision-making to enhance organizational performance and employee satisfaction.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Bar supervisor
Four Seasons Hotel
Riyadh, Saudi Arabia
04.2024 - Current
- Trained staff for improved service quality and professionalism.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Organised stock inventory to prevent shortages during peak hours.
- Implemented new cocktail recipes, sparking interest amongst regular customers.
Private Tutor of Russian/English Teacher
Victoria Gorlovica
01.2015 - Current
- Evaluated student learning needs by providing grades and progress reports.
- Tutored students facing challenges with course material to improve academic performance.
- Boosted student confidence with one-on-one tutoring sessions.
- Created an inclusive learning environment which respected diversity and promoted equality.
- Developed customised homework assignments, enhancing comprehension of topics.
Multi-Unit Operation Manager
Penninn Eymundsson
06.2019 - 08.2020
- Raised property accuracy and accountability by creating new automated tracking method.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Supervisor
Te&Kaffi
Reykjavik, Iceland
06.2017 - 08.2019
- Coached crew members to enhance performance and drive efficiency.
- Established team priorities while maintaining schedules and monitoring effectiveness.
- Oversaw opening and closing of location, ensuring adherence to operational strategies.
- Managed shift changes to optimise business success and compliance with regulations.
- Led team meetings, ensured clear communication amongst all members.
Head Barista
Te&Kaffi
Reykjavik, Iceland
08.2016 - 06.2017
- Achieved increased store sales by promoting additional items with beverages.
- Utilised strong communication skills to enhance customer loyalty and resolve issues.
- Maintained cleanliness by sanitising equipment and wiping down surfaces.
- Crafted a wide range of hot and cold beverages, consistently receiving positive feedback from customers.
- Accommodated customer preferences, resulting in increased satisfaction ratings.
Supervisor leader
LBK
Riga, Latvia
08.2014 - 10.2014
- Collaborated with marketing department to devise targeted advertising strategies for key customer demographics.
- Developed and executed campaigns while tracking performance metrics.
- Partnered with product development teams to produce and maintain marketing materials for sales presentations.
- Collaborated closely with other department supervisors to streamline processes across different teams.
Education
Bachelor of Science - Humanities
University of Latvia
Riga, Latvia 09.2011 - 06.2014
Skills
- Market Growth
- Operational Standards
- Process Improvement Strategies
- Staff Training
- Staff Management
- Project Management
- Customer Needs Assessments
- Operational Efficiency
- Business Strategy Development
- Hospitality standards knowledge
- Bar operations supervision
- Punctuality and dependability
- Drive for results
- Inventory control understanding
- Food safety regulation compliance
Languages
Russian
Native
Latvian
Native
English
Advanced (C1)
Spanish
Intermediate (B1)
Icelandic
Elementary (A2)
Arabic
Beginner (A1)
Custom
2,4,5,6,6
Timeline
Bar supervisor
Four Seasons Hotel
04.2024 - Current
Multi-Unit Operation Manager
Penninn Eymundsson
06.2019 - 08.2020
Supervisor
Te&Kaffi
06.2017 - 08.2019
Head Barista
Te&Kaffi
08.2016 - 06.2017
Private Tutor of Russian/English Teacher
Victoria Gorlovica
01.2015 - Current
Supervisor leader
LBK
08.2014 - 10.2014
Bachelor of Science - Humanities
University of Latvia
09.2011 - 06.2014
Similar Profiles
Alma VelazquezAlma Velazquez
Housekeeper at Four Seasons HotelHousekeeper at Four Seasons Hotel
Kyria KatabarwaKyria Katabarwa
Reception Hostess at Four Seasons HotelReception Hostess at Four Seasons Hotel
Aashish KumbharAashish Kumbhar
Industrial Trainee at Four Seasons HotelIndustrial Trainee at Four Seasons Hotel
RAMI ALKHASHABRAMI ALKHASHAB
IT Support (network and System) at Wallan Trading CompanyIT Support (network and System) at Wallan Trading Company
Saadeddine BaltajiSaadeddine Baltaji
General ward registered nurse at SAUDI GERMAN HOSPITALGeneral ward registered nurse at SAUDI GERMAN HOSPITAL