Victoria Gorlovica
Riyadh,Saudi Arabia
Summary
Dynamic manager with expertise in analytical problem-solving and team development. Demonstrated ability to build and maintain strong customer relationships. Focused on utilizing independent decision-making to enhance organizational performance and employee satisfaction.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Bar supervisor
Four Seasons Hotel
Riyadh, Saudi Arabia
2024.04 - Current
- Trained staff for improved service quality and professionalism.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Organised stock inventory to prevent shortages during peak hours.
- Implemented new cocktail recipes, sparking interest amongst regular customers.
Private Tutor of Russian/English Teacher
Victoria Gorlovica
2015.01 - Current
- Evaluated student learning needs by providing grades and progress reports.
- Tutored students facing challenges with course material to improve academic performance.
- Boosted student confidence with one-on-one tutoring sessions.
- Created an inclusive learning environment which respected diversity and promoted equality.
- Developed customised homework assignments, enhancing comprehension of topics.
Multi-Unit Operation Manager
Penninn Eymundsson
2019.06 - 2020.08
- Raised property accuracy and accountability by creating new automated tracking method.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Supervisor
Te&Kaffi
Reykjavik, Iceland
2017.06 - 2019.08
- Coached crew members to enhance performance and drive efficiency.
- Established team priorities while maintaining schedules and monitoring effectiveness.
- Oversaw opening and closing of location, ensuring adherence to operational strategies.
- Managed shift changes to optimise business success and compliance with regulations.
- Led team meetings, ensured clear communication amongst all members.
Head Barista
Te&Kaffi
Reykjavik, Iceland
2016.08 - 2017.06
- Achieved increased store sales by promoting additional items with beverages.
- Utilised strong communication skills to enhance customer loyalty and resolve issues.
- Maintained cleanliness by sanitising equipment and wiping down surfaces.
- Crafted a wide range of hot and cold beverages, consistently receiving positive feedback from customers.
- Accommodated customer preferences, resulting in increased satisfaction ratings.
Supervisor leader
LBK
Riga, Latvia
2014.08 - 2014.10
- Collaborated with marketing department to devise targeted advertising strategies for key customer demographics.
- Developed and executed campaigns while tracking performance metrics.
- Partnered with product development teams to produce and maintain marketing materials for sales presentations.
- Collaborated closely with other department supervisors to streamline processes across different teams.
Education
Bachelor of Science - Humanities
University of Latvia
Riga, Latvia 2011.09 - 2014.06
Skills
- Market Growth
- Operational Standards
- Process Improvement Strategies
- Staff Training
- Staff Management
- Project Management
- Customer Needs Assessments
- Operational Efficiency
- Business Strategy Development
- Hospitality standards knowledge
- Bar operations supervision
- Punctuality and dependability
- Drive for results
- Inventory control understanding
- Food safety regulation compliance
Languages
Russian
Native
Latvian
Native
English
Advanced (C1)
Spanish
Intermediate (B1)
Icelandic
Elementary (A2)
Arabic
Beginner (A1)
Custom
2,4,5,6,6
Timeline
Bar supervisor
Four Seasons Hotel
2024.04 - Current
Multi-Unit Operation Manager
Penninn Eymundsson
2019.06 - 2020.08
Supervisor
Te&Kaffi
2017.06 - 2019.08
Head Barista
Te&Kaffi
2016.08 - 2017.06
Private Tutor of Russian/English Teacher
Victoria Gorlovica
2015.01 - Current
Supervisor leader
LBK
2014.08 - 2014.10
Bachelor of Science - Humanities
University of Latvia
2011.09 - 2014.06