Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viktorija Aleidzane

Viktorija Aleidzane

Rīga

Summary

Results-oriented achiever with passion for what she does. People - lover, quick - thinker, leader, a good person.

Overview

7
7
years of professional experience

Work History

Sales Operations Analyst

Emergn AS
04.2023 - Current
  • Enabled sales operations to run smoothly through effective management of department's workflows and processes.
  • Implemented new systems and procedures for sales staff to follow to keep departmental operations running successfully.
  • Produced scheduled and ad hoc reports for senior leadership.
  • Developed written documents and reports related to programs and operations.

Non-life Insurance Specialist

Swedbank
09.2021 - 04.2023
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues.
  • Reviewed insurance documents to verify compliance with regulations.
  • Worked with insurance companies and brokers to resolve problem situations.

Data Entry Clerk

Swedbank
12.2020 - 09.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Worked with financial data entering; credit/leasing application processing; insurance policy processing and entering

Restaurant Waiter/ Head Waiter

SIA CANTUS
05.2018 - 08.2020
  • Provided high level of service
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Assigned work tasks and coordinated activities of personnel to provide prompt and successful service.
  • Mentored new hires, providing comprehensive training on company procedures, and service standards.

Education

Master of Science - Entrepreneurship And Management

Riga Technical University
Riga, Latvia
06-2025

Bachelor of Science - Entrepreneurship And Management

Riga Technical University
Riga, Latvia
06-2023

Skills

  • Process optimization
  • Workflow oversight
  • Sales analytics
  • Customer service
  • Solution implementation
  • CRM administration
  • Organizational skills
  • Operations management

Languages

English
Advanced (C1)
Latvian
Advanced (C1)
Russian
Bilingual or Proficient (C2)

Timeline

Sales Operations Analyst

Emergn AS
04.2023 - Current

Non-life Insurance Specialist

Swedbank
09.2021 - 04.2023

Data Entry Clerk

Swedbank
12.2020 - 09.2021

Restaurant Waiter/ Head Waiter

SIA CANTUS
05.2018 - 08.2020

Master of Science - Entrepreneurship And Management

Riga Technical University

Bachelor of Science - Entrepreneurship And Management

Riga Technical University

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Viktorija Aleidzane