Viktorija Aleidzane
Rīga
Summary
Results-oriented achiever with passion for what she does. People - lover, quick - thinker, leader, a good person.
Overview
7
7
years of professional experience
Work History
Sales Operations Analyst
Emergn AS
Riga, Latvia
04.2023 - Current
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Implemented new systems and procedures for sales staff to follow to keep departmental operations running successfully.
- Produced scheduled and ad hoc reports for senior leadership.
- Developed written documents and reports related to programs and operations.
Non-life Insurance Specialist
Swedbank
Riga, Latvia
09.2021 - 04.2023
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues.
- Reviewed insurance documents to verify compliance with regulations.
- Worked with insurance companies and brokers to resolve problem situations.
Data Entry Clerk
Swedbank
Riga, Latvia
12.2020 - 09.2021
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Worked with financial data entering; credit/leasing application processing; insurance policy processing and entering
Restaurant Waiter/ Head Waiter
SIA CANTUS
Riga, Latvia
05.2018 - 08.2020
- Provided high level of service
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of personnel to provide prompt and successful service.
- Mentored new hires, providing comprehensive training on company procedures, and service standards.
Education
Master of Science - Entrepreneurship And Management
Riga Technical University
Riga, Latvia06-2025
Bachelor of Science - Entrepreneurship And Management
Riga Technical University
Riga, Latvia06-2023
Skills
- Process optimization
- Workflow oversight
- Sales analytics
- Customer service
- Solution implementation
- CRM administration
- Organizational skills
- Operations management
Languages
English
Advanced (C1)
Latvian
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Timeline
Sales Operations Analyst
Emergn AS
04.2023 - Current
Non-life Insurance Specialist
Swedbank
09.2021 - 04.2023
Data Entry Clerk
Swedbank
12.2020 - 09.2021
Restaurant Waiter/ Head Waiter
SIA CANTUS
05.2018 - 08.2020
Master of Science - Entrepreneurship And Management
Riga Technical University
Bachelor of Science - Entrepreneurship And Management
Riga Technical University