Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
DRIVING LICENSE
Receptionist

Viktorija Andrejeva

Rēzekne, Atbrivosanas Aleja 108.

Summary

I am a very positive and friendly girl, that you can easily communicate with. I have studied travel and tourism previously as I was always interested in this industry. My ideal job was to become an airline stewardess as I have a passion about travel from a young age, or work as a sails assistant, receptionist and even as a travel agent. I have gained a vast amount of experience in the travel and tourism industry. I am a quick learner who is eager to learn and improve at all levels. Additionally, I am ready to take on new challenges!

Overview

5
5
years of professional experience

Work History

Receptionist

Grand Hotel Kempinski
04.2024 - 11.2024
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Confirmed reservations, made hotel bookings, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Checked in and out guests and took payments via cash machine and online.
  • Completed day to day paperwork.

Sales assistant

Arctic Snow Hotel & Glass Igloos
09.2023 - 02.2024
  • Responded to customer emails concerning accommodation, dining, and transfer bookings.
  • Communicated with travel agencies to arrange bookings for their clients.
  • Managed incoming phone calls from various travel agencies.
  • Processed room reservations, sent confirmation emails, and coordinated dinner, activity, and transfer bookings across multiple booking systems.

Receptionist

Pine Resort
02.2022 - 11.2022
  • Delivered exceptional customer service by welcoming guests, managing check-ins and check-outs, and addressing guest inquiries.
  • Efficiently handled phone calls, reservation bookings, emails, and online reservations.
  • Maintained accurate records of occupied rooms and guest accounts, ensuring seamless operations.
  • Coordinated with kitchen and housekeeping staff to guarantee rooms were impeccably clean and guest-ready.
  • Prepared daily documentation and managed till operations, including guest payments and cash reconciliations.

Waitress assistant

The Muddler
03.2021 - 10.2022
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Efficiently handled customer complaints to maintain a positive dining experience.
  • Regularly checked on tables to ensure guests were satisfied with their meals and beverages.
  • Accurately took food and drink orders, communicating special dietary needs or preferences to the kitchen.
  • Collaborated effectively with colleagues and management.
  • Managed billing processes, accepted payments, and promptly cleared/reset tables.

Event planner

Caledonian Hotel
08.2019 - 09.2020
  • Coordinated and executed successful events within client's budget, ensuring a smooth experience.
  • Managed guest lists, food, drinks, and entertainment.
  • Organized event setups with strong coordination skills.
  • Resolved guest issues promptly under high pressure.
  • Organized event setups with strong coordination skills.

Education

Level 3 Diploma - Travel, Cabin Crew and Business

Tresham College

Level 2 Diploma - Travel and Tourism

Tresham College of Further and Higher Education
Kettering, Northamptonshire
01.2016

GCSEs - Secondary School

Lodge Park Academy in Corby
01.2015

Skills

  • AMAZING COMMUNICATION AND WRITING SKILLS
  • PERFECT KNOWLEDGE OF RUSSIAN, LATVIAN AND ENGLISH LANGUAGE
  • GREAT MICROSOFT OFFICE SKILLS
  • ABLE TO WORK GREAT INDIVIDUALLY OR IN A GROUP
  • AMAZING CUSTOMER SERVICE SKILLS
  • VERY FRIENDLY AND OUTGOING
  • VERY PUNCTUAL AND PROFESSIONAL
  • ABLE TO LEARN QUICKLY AND SUFFICIENTLY

LANGUAGES

ENGLISH
RUSSIAN
LATVIAN

Timeline

Receptionist

Grand Hotel Kempinski
04.2024 - 11.2024

Sales assistant

Arctic Snow Hotel & Glass Igloos
09.2023 - 02.2024

Receptionist

Pine Resort
02.2022 - 11.2022

Waitress assistant

The Muddler
03.2021 - 10.2022

Event planner

Caledonian Hotel
08.2019 - 09.2020

Level 2 Diploma - Travel and Tourism

Tresham College of Further and Higher Education

GCSEs - Secondary School

Lodge Park Academy in Corby

Level 3 Diploma - Travel, Cabin Crew and Business

Tresham College

DRIVING LICENSE

  • Driving license category
  • Category B - Drivers license

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Viktorija Andrejeva