Viktors Gruncevs
Riga
Summary
Motivated and results-driven Operational Manager with a track record of success in team leadership, operational optimization, and strategic planning. Demonstrated expertise in implementing innovative solutions, driving productivity, and consistently delivering exceptional results in high-pressure environments. Skilled in effectively managing cross-functional teams and fostering collaboration to achieve company objectives.
Overview
16
16
years of professional experience
Work History
Senior Team Manager
Telus International
09.2023 - 11.2024
Department Manager
Cabonline Customer Service Latvia
01.2022 - 06.2022
Team Manager
Telus International
12.2019 - 01.2022
Team Leader
Sellbytel Group
09.2015 - 08.2017
Workforce Manager
LDZ Cargo
12.2008 - 08.2014
Education
Bachelor Degree - Business Managemen
RISEBA
01.2011
Skills
- Project Management
- Strategic Planning
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Microsoft Excel (Advanced)
- Microsoft Word (Advanced)
- Microsoft Power BI (Beginner)
- Microsoft Power Automate (Beginner)
- Python (Beginner)
Languages
Russian
Proficient
C2
Ukrainian
Proficient
C2
English
Advanced
C1
Latvian
Upper intermediate
B2
German
Elementary
A2
Timeline
Senior Team Manager
Telus International
09.2023 - 11.2024
Department Manager
Cabonline Customer Service Latvia
01.2022 - 06.2022
Team Manager
Telus International
12.2019 - 01.2022
Team Leader
Sellbytel Group
09.2015 - 08.2017
Workforce Manager
LDZ Cargo
12.2008 - 08.2014
Bachelor Degree - Business Managemen
RISEBA
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