Vjaceslavs Kaplinovs
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Utilizes strong problem-solving abilities to deliver effective solutions. Knowledge of customer service principles ensures a seamless user experience.
Overview
4
4
years of professional experience
Work History
NDA Company
04.2025 - 08.2025
tech support agent
TELUS international
06.2024 - 04.2025
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
production manager and sales manager
Nordichem Europe
04.2023 - 05.2024
- Communicated with clients, oversaw production, dealt with the organization of delivery, inventory management, attended the technical trials
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Resolved issues quickly to maintain productivity goals.
game show host
Euro Live Technologies
04.2022 - 04.2023
- Active host of game shows like wheel of fortune
- Drove ratings growth by consistently delivering entertaining content tailored to the preferences of our target audience segment.
- Developed on-air persona that resonated with target demographic, leading to a loyal fan base and positive reviews.
game presenter
Evolution Gaming
07.2021 - 03.2022
- Blackjack and roulette dealer
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain peak performance as a presenter.
Education
BBA - International Business Administration
Riga Business School
01.2024
English language learners’ course
International House Riga
Digital Marketing training programme
Digital Works for Youth
Skills
- English – Fluent, Latvian – Proficient, Russian – Native, German – Elementary
Timeline
NDA Company
04.2025 - 08.2025
tech support agent
TELUS international
06.2024 - 04.2025
production manager and sales manager
Nordichem Europe
04.2023 - 05.2024
game show host
Euro Live Technologies
04.2022 - 04.2023
game presenter
Evolution Gaming
07.2021 - 03.2022
Digital Marketing training programme
Digital Works for Youth
BBA - International Business Administration
Riga Business School
English language learners’ course
International House Riga
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