Inga ŠENINGA
Versatile Leader With Proven Track Of People, Projects And Change Management
Summary
Strong leader passionate about people development and organizational changes.
Keen to understand big picture as well as details supporting it.
Strategic projects leader able to work in diverse and complex environment achieving ambitious company goals.
Drive creation and changes of business processes.
Able to identify high performers and ensure successful their development.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Maxima Latvia
07.2019 - 10.2023
Head of HR / Member of Management Team
Maxima Latvija
09.2022 - 10.2023
- Managed execution of priorities in core areas of HR department
- Reviewed and adjusted compensations and benefits system
- Created and maintained company's personnel budget
- Reviewed job levels for roles and aligned them within company
- Worked closely with Management team colleagues in identifying business critical topics, discussed then and took needed decisions
Acting Head of IT department
Maxima Latvija
03.2022 - 09.2022
- Oversaw and managed all operational functions of IT department
- Represented Maxima Latvia in Group related to IT development
- Prepared IT budget for 2023
Head of Business services centre
Maxima Latvija
07.2019 - 02.2023
- Created “gate-keeper” function between stores and office
- Implemented process and KPI's for both internal and external customers' request handling
- Established clear communication channels and principles between stores, production, warehouses and office
- Implemented task management system and reviewed related business processes
- Implemented workforce management system and reviewed related business processes
SEB Banka
08.1997 - 06.2019
Head of Contact Center
SEB Banka
03.2017 - 06.2019
- Ensured that all external and internal customers’ requests are proceeded in time
- Transformed Contact Centre (CC) by implementing additional channels as well as partly transferred to different location (Riga to Rezekne)
- Included CC in new employee onboarding so that all new employees of bank start their work from CC
Project Manager - Core System Implementation
SEB Banka
03.2014 - 03.2017
- Set up project team and structure
- Identified differences in business processes between 3 Baltic countries and agreed on scope of project
- Prepared project plan (incl. communication & implementation);
- Coordinated design, development and testing of both system and processes changes
Project Manager - Euro Implementation Project
SEB Banka
01.2013 - 03.2014
- Set up project team and structure
- Prepared project plan (incl. Communication & implementation)
- Identified needed changes in processes and systems
- Coordinated development, testing and deployment processes; prepared “go live” event
Head of Products and Processes unit
Business Development Department, SEB Banka
01.2011 - 12.2012
- Managed team of products and processes owners
- Developed and implemented of the strategic plan for the managed products
- Improved product portfolio performance in line with business plans, using both existing and new market channels
Operative Programme Manager
SEB Way Latvia, SEB Banka
01.2008 - 01.2011
- Leaded change management program within company by using common methodology based on Lean principles
- Identified issues, proposed improvement areas and created transformational projects
- Worked on mindset change within company
- Supported line management in implementation of common performance management structure across the bank
Branch manager
Vienibas Gatves Branch, SEB Banka
01.2006 - 01.2008
- Planed, organized and controlled work and development of the branch
- Informed branch employees about bank’s goals and strategy
- Analyzed branch performance; ensured staff motivation and evaluation; regularly met branch customers and promoted bank’s products and services
Different Positions Within Retail & Operations
SEB Banka
08.1997 - 12.2005
- Private banker
- SME advisor
- Assistant for SME advisor
- Payment specialist
Education
Master of Commerce in Business -
Macquarie University, Sydney, Australia
01.2001 - 04.2002
Master of Social Science in Economics - undefined
University of Latvia, Riga, Latvia
01.1998 - 04.2000
Bachelor of Economics - undefined
Daugavpils Pedagogical university, Daugavpils, Latvia
01.1994 - 04.1997
Skills
Certification
Genos emotional intelligence practitioner
Other
- 2021 - current, MOT Latvia trainer
- 2018 - current, Mentor in University of Latvia project “Light the future”
Timeline
Genos emotional intelligence practitioner
02-2024
Board member education certification
10-2023
Head of HR / Member of Management Team
Maxima Latvija
09.2022 - 10.2023
Acting Head of IT department
Maxima Latvija
03.2022 - 09.2022
Lego Serious play methodology facilitator
12-2021
Head of Business services centre
Maxima Latvija
07.2019 - 02.2023
Head of Contact Center
SEB Banka
03.2017 - 06.2019
Project Manager - Core System Implementation
SEB Banka
03.2014 - 03.2017
Art & Science of coaching certification
03-2013
Project Manager - Euro Implementation Project
SEB Banka
01.2013 - 03.2014
Head of Products and Processes unit
Business Development Department, SEB Banka
01.2011 - 12.2012
Operative Programme Manager
SEB Way Latvia, SEB Banka
01.2008 - 01.2011
Branch manager
Vienibas Gatves Branch, SEB Banka
01.2006 - 01.2008
Master of Commerce in Business -
Macquarie University, Sydney, Australia
01.2001 - 04.2002
Master of Social Science in Economics - undefined
University of Latvia, Riga, Latvia
01.1998 - 04.2000
Different Positions Within Retail & Operations
SEB Banka
08.1997 - 12.2005
Bachelor of Economics - undefined
Daugavpils Pedagogical university, Daugavpils, Latvia
01.1994 - 04.1997
Maxima Latvia
07.2019 - 10.2023
SEB Banka
08.1997 - 06.2019
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