Zane Sprukule
Riga
Summary
Diplomatic, down to earth, self challenging individual. With years of experience with local and international clients. Wanting to develop skills that could help grow professionally.
Overview
11
11
years of professional experience
Work history
CUSTOMER SUPPORT SPECIALIST
MADARA COSMETICS
05.2023 - 12.2025
- Provided timely and professional support to B2C and B2B customers via email, phone
- Managed orders and product information in Magento and Shopify, ensuring accuracy and completeness
- Handled customer claims, returns, and exchanges efficiently while maintaining high satisfaction levels
- Collaborated closely with Quality Assurance, Warehouse, and other internal teams to resolve issues and improve processes
- Monitored and tested website functionality, identified bugs, and communicated technical issues to the IT/technical team
- Maintained accurate records of customer interactions, orders, and issue resolution
- Contributed to continuous improvement initiatives by providing feedback from customers and internal teams
PROJECT ASSISTANT
CHERRY PICKING
11.2022 - 05.2023
- Managed and maintained the online shop, regularly updating product information
- Processed individual orders from the Cherry Picking online website, including order creation, packing, and dispatch
- Handled customer communication via phone and email, assisting with returns and product replacements
- Supported the team lead with administrative tasks, participated in events, and assisted with decoration-related activities
SUPPORT ASSOCIATE
WOLT
01.2021 - 08.2022
- Responded to inquiries from customers, venue partners, and courier partners, providing effective solutions to exceed expectations
- Collaborated with fellow Support Associates and coordinated with Operations and Product teams to report and resolve issues, bugs, and process-related challenges
- Monitored operations across several cities in Latvia to ensure all processes ran smoothly and efficiently
SALES ASSISTANT
WUF KIDS
06.2020 - 01.2021
- Greeted and assisted customers, providing a positive in-store experience
- Maintained shop appearance and managed incoming online orders
- Processed transactions using multiple payment methods
- Performed general administrative duties to support daily operations
ASSISTANT/RECEPTIONIST
VERDANT ECO SPA
12.2018 - 02.2020
- Greeted and assisted customers, ensuring a welcoming and positive experience
- Managed appointment bookings and confirmations via phone and email
- Maintained the appearance of the spa and merchandise, while overseeing online shop operations
- Processed transactions using multiple payment methods
- Performed administrative tasks to support daily operations
SALES ASSISTANT
MUKI.LV
12.2016 - 11.2018
- Assisted customers with purchases, sales, and restocking
- Maintained store and merchandise appearance, while managing online shop operations
- Processed sales, exchanges, and refunds accurately and efficiently across all payment methods
- Performed administrative tasks to support smooth store operations
CUSTOMER SUPPORT SPECIALIST
The Office of Citizenship and Migration Affairs
08.2014 - 12.2015
- Processed invitation letters and residence permit requests in the database
- Drafted resolution letters in compliance with Latvian regulatory enactments
- Liaised with Latvian embassies to resolve complex cases
- Managed incoming calls and emails, providing timely and accurate support
Education
Communication Science
University of Latvia
Skills
- Adaptability
- Problem-solving
- Strong written communication
- Professional tone of voice
- Emotional intelligence
- Empathy & Active Listening
Languages
Latvian
Native
English
Upper intermediate
Russian
Elementary
Timeline
CUSTOMER SUPPORT SPECIALIST
MADARA COSMETICS
05.2023 - 12.2025
PROJECT ASSISTANT
CHERRY PICKING
11.2022 - 05.2023
SUPPORT ASSOCIATE
WOLT
01.2021 - 08.2022
SALES ASSISTANT
WUF KIDS
06.2020 - 01.2021
ASSISTANT/RECEPTIONIST
VERDANT ECO SPA
12.2018 - 02.2020
SALES ASSISTANT
MUKI.LV
12.2016 - 11.2018
CUSTOMER SUPPORT SPECIALIST
The Office of Citizenship and Migration Affairs
08.2014 - 12.2015
Communication Science
University of Latvia